Refund and Returns Policy
At STEVE’S HOME SOLUTIONS LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging
- The item must be in the same condition that you received it
- Proof of purchase (order confirmation or receipt) is required
Certain items may be non-returnable, including:
- Clearance or final sale items
- Customized or personalized products
- Used or damaged items not due to our error
Return Process
To initiate a return, please contact us at:
📧 stevenwilli.1980@hotmail.com
📞 (484) 686-1432
Please include your order number and reason for return. Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 5 days of receiving your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery. We may request photos for verification.
We will arrange a replacement or refund at no additional cost to you.
Cancellations
Orders can be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Non-Delivery / Lost Packages
If your package is lost or not delivered:
- Please contact us within 7 days of the expected delivery date
- We will work with the shipping carrier to investigate and resolve the issue
Contact Us
If you have any questions about returns or refunds, please contact us:
STEVE’S HOME SOLUTIONS LLC
📍 1309 Statesman Rd, Eagleville, PA 19403
📞 (484) 686-1432
📧 stevenwilli.1980@hotmail.com